PolyAI named to Forbes AI 50 2023 list
⚠️ Unsupported Browser

Your browser is not supported.

The latest version of Safari, Chrome, Firefox, Internet Explorer or Microsoft Edge is required to use this website.

Click the button below to update and we look forward to seeing you soon.

Update now

Nikola Mrkšić on the Practical AI Podcast

Image of Laura Grainger
Laura Grainger
9 Apr 2021 - 2 minutes read

PolyAI CEO & Co-Founder Nikola Mrkšić spoke to Daniel Whitenack and Chris Benson last week on the Practical AI podcast. The topic of the podcast is next-gen voice assistants, and Nikola takes Daniel and Chris on a deep dive into conversational AI, discussing the next generation of voice assistants that will be capable of handling truly human-level conversations. They explore the technology that allows for intelligent multi-turn voice-enabled dialogue, and how PolyAI harnesses that technology for practical use: automating customer service over the phone across a diverse range of industries to improve customer loyalty and retention, reduce call center costs and prove ROI within months. 

Nikola talks about how COVID-19 increased the number of customer calls, proving that customers still need over-the-phone service, while also reducing the amount of available call center staff, necessitating voice automation like never before. They go over which use cases are best suited for voice automation, and which use cases are better suited to online chatbots. 

Listen to the podcast here.

Practical AI Podcast


Customer Experience | March 2018

The Age of Personal Assistants: More Machine Learning!

Customer Experience | January 2019

Moving from Engineering to Orchestrating Conversations

Get in Touch

Learn more about voice-based conversational AI, request a demo or find out how PolyAI can help.

Request Info