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Callers can speak naturally, interrupt, ask questions, and dive in and out of different topics. Guest issues are resolved faster, the experience is personalized, and your staff is free to focus on more complex and revenue-generating activities.
For privacy purposes, voices have been changed and personal information has been redacted.
Take, edit and cancel room reservations and table bookings with an always-on voice assistant that can handle hundreds of calls at once.
Answer site-specific and brand-level FAQs, route calls to anyone in your staff directory and automate housekeeping requests, freeing up your staff for the guests who need them most.
Whether calls spike due to summer holidays or unexpected weather conditions, your voice assistant scales up and down to match your demand.
Access new operational insights to drive improvements to guest experience and loyalty management.
Accurately route callers to the right person when the human touch is required.
reduction in call volume
after 1 week of implementation
- Golden Nugget
ROI achieved in phase one
(with no new integrations)
- Global cruise line
increase in revenue
from taking 100% of missed calls
- FTSE100 hospitality company
by the same voice assistant
- Global delivery company
across all guest conversations
- Household name hotel chain
"Without the voice assistant, my staff would not have been able to answer all of those calls. If those callers abandoned and went somewhere else (which they do!), I would have potentially missed out on about $600,000 in revenue in just one month. That’s about $7.2m a year!"
Brian Jeppesen, Director of Contact Center Operations, Landry’s