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A 5-star experience for every guest

Take room reservations, offer concierge services and answer FAQs with a guest-led voice assistant

Listen to a real call

Guest-led voice assistants feel like speaking to a real person

Callers can speak naturally, interrupt, ask questions, and dive in and out of different topics. Guest issues are resolved faster, the experience is personalized, and your staff is free to focus on more complex and revenue-generating activities.

For privacy purposes, voices have been changed and personal information has been redacted.

What can a customer-led voice assistant do
for your hotel?

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Take room reservations Take full room reservations over the phone
Amend and cancel reservations Handle room upgrades and cancellations
Take payments Securely take payments and handle refunds
Add-on purchases Take, amend and cancel purchases for supplementary services
Loyalty services management Allow callers to check points and manage their accounts
FAQs Answer brand-level and site-specific FAQs
Personalization for loyalty members Welcome loyal guests with personalized experiences
CSAT surveys Take a pulse on guest experience with automated CSAT surveys

Delight guests with conversational bookings

Take, edit and cancel room reservations and table bookings with an always-on voice assistant that can handle hundreds of calls at once.


Free up front-of-house with a digital concierge

Answer site-specific and brand-level FAQs, route calls to anyone in your staff directory and automate housekeeping requests, freeing up your staff for the guests who need them most.

Handle seasonal and unexpected call peaks

Whether calls spike due to summer holidays or unexpected weather conditions, your voice assistant scales up and down to match your demand.

Easy information collection with a PolyAI voice assistant in conversational AI

Access actionable data to optimize guest experiences

Access new operational insights to drive improvements to guest experience and loyalty management.

Escalate to the right person
without friction

Accurately route callers to the right person when the human touch is required.

PolyAI customers see real results


reduction in call volume
after 1 week of implementation
- Golden Nugget


ROI achieved in phase one
(with no new integrations)
- Global cruise line


increase in revenue
from taking 100% of missed calls
- FTSE100 hospitality company


languages spoken
by the same voice assistant
- Global delivery company


CSAT score
across all guest conversations
- Household name hotel chain


customer retention
- PolyAI

What could a customer-led voice assistant do for you?