PolyAI named to Forbes AI 50 2023 list
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Hotels

A 5-star experience for every guest

Take room reservations, offer concierge services and answer FAQs with a guest-led voice assistant

Request a demo
Request a demo

Listen to a real call

Guest-led voice assistants feel like speaking to a real person

Callers can speak naturally, interrupt, ask questions, and dive in and out of different topics. Guest issues are resolved faster, the experience is personalized, and your staff is free to focus on more complex and revenue-generating activities.

For privacy purposes, voices have been changed and personal information has been redacted.

What can a customer-led voice assistant do
for your hotel?

Calendar Icon
Take room reservations Take full room reservations over the phone
Amend and cancel reservations Handle room upgrades and cancellations
Take payments Securely take payments and handle refunds
Add-on purchases Take, amend and cancel purchases for supplementary services
Loyalty services management Allow callers to check points and manage their accounts
FAQs Answer brand-level and site-specific FAQs
Personalization for loyalty members Welcome loyal guests with personalized experiences
CSAT surveys Take a pulse on guest experience with automated CSAT surveys

24/7/365 guest support with
no wait times

Offer consistent support all the time, every time with a voice assistant that doesn’t take breaks and never has a bad day.

Free up staff to focus on the customers who need them most

Empower your staff to build lasting customer relationships and let the voice assistant handle the routine calls.

Handle seasonal and unexpected call peaks

Whether calls spike due to summer holidays or unexpected weather conditions, your voice assistant scales up and down to match your demand.

Access actionable data to optimize guest experiences

Find out why customers are calling in their own words and identify areas for improvement across the whole customer journey.

Escalate to the right person
without friction

Accurately route callers to the right person when the human touch is required.

PolyAI customers see real results

87%

reduction in call volume
after 1 week of implementation
- Golden Nugget

3x

ROI achieved in phase one
(with no new integrations)
- Global cruise line

4%

increase in revenue
from taking 100% of missed calls
- FTSE100 hospitality company

9+

languages spoken
by the same voice assistant
- Global delivery company

85%

CSAT score
across all guest conversations
- Household name hotel chain

100%

customer retention
- PolyAI

What could a customer-led voice assistant do for you?