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What are Voice Assistants?

Voice assistants are digital assistants that use artificial intelligence to communicate with human users by voice.

Customer service presents great use cases for voice assistants, automating phone calls to serve customers faster, free up call center agents to handle more value-adding calls, and provide business insights with AI. Read more in the eBook: Your Guide to Voice Assistants for Customer Service.


Featured

Customer Experience | March 2018

The Age of Personal Assistants: More Machine Learning, Less Hand-Crafting!

Customer Experience | January 2019

Moving from Engineering to Orchestrating Conversations