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What is conversational AI?

Conversational AI refers to a combination of technologies that use artificial intelligence to enable machines to communicate with humans, by voice or text.

It can be used in B2C interactions to provide 24/7 customer service over the phone or via chatbots, and can be configured to communicate in any language and understand natural language and various accents.


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Customer Experience | March 2018

The Age of Personal Assistants: More Machine Learning, Less Hand-Crafting!

Customer Experience | January 2019

Moving from Engineering to Orchestrating Conversations