It’s always been a challenge for contact center leaders to hire and retain the right people to ensure every customer call is answered in a timely manner.

But times are changing and a new generation of voice assistants is promising higher call containment, better customer experiences and a higher degree of control than ever before.

But choosing the right solution eliminates these risks. In this guide, we will:

• Uncover the different types of voice AI solutions available
• Explore how contact center heroes are creating value with voice assistants
• What should a voice assistant be capable of?
• Give you a definitive checklist for customer-led voice assistants