Join us at PolyAI VOX 2023
⚠️ Unsupported Browser

Your browser is not supported.

The latest version of Safari, Chrome, Firefox, Internet Explorer or Microsoft Edge is required to use this website.

Click the button below to update and we look forward to seeing you soon.

Update now

ContactBabel Report

The US Contact Center Decision-Makers’ Guide 2023

The "US Contact Center Decision-Makers' Guide (2023 - 15th edition)" is the major annual report studying the performance, operations, technology, and HR aspects of US contact center operations.

PolyAI is the sponsor of The Customer Effort, Engagement & First-Contact Resolution chapter in this year's guide, where you can find out more about:
  • How to significantly reduce professional service fees
  • The top three most important factors to consumers when contacting an organization by phone or digital channel
  • The effectiveness of first-call resolution measurement methods
  • The preferred method for contacting a company, by age range
  • How to earn customer trust through customer-led conversations