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All Posts

Port Conversational AI into Any Language in a Week

We’re thrilled to announce our next webinar: How to port conversational AI into any language in a week.  Globalized businesses have customers that speak many languages. In the age of conversational AI, how should global enterprises create and scale virtual assistants that speak the language of their customers? We’ll be joined by Kane Simms, of […]

PolyAI Maintains Lead Over IBM Watson Assistant and Other Popular Language Understanding Models

In December 2020, the team at IBM published a blog post and technical paper in which they benchmarked the performance of a new-and-improved Watson Assistant against other conversational AI platforms from Google, Microsoft and Rasa. Naturally, we were very curious.  As it happens, some of the training datasets used in the benchmark test were the […]

PolyAI Joins NVIDIA Inception

The PolyAI team is thrilled to announce that we’ve joined NVIDIA Inception, a program designed to nurture startups revolutionizing industries with advancements in AI and data sciences. PolyAI builds next-generation voice assistants capable of handling true human-level conversations in customer service, regardless of accents, language or call quality. PolyAI voice assistants help enterprises unlock new […]

PolyAI Cited in Gartner Report on Customer Analytics for Customer Experience

We couldn’t be happier to announce that PolyAI has been included in a second Gartner report this month. Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience (October 2020) takes a deep dive into customer analytics solutions and is well worth a read for any company hoping to exploit such technologies in the […]

PolyAI Named a Gartner 2020 Cool Vendor in Conversational AI Platforms

We’re delighted to announce that PolyAI has been named a Cool Vendor in Gartner’s latest Cool Vendors in Conversational AI Platforms report. The report – which focuses on vendors representing rising trends in conversational technologies – finds that “voice is becoming increasingly common, with end-to-end, human-like voice dialogues now possible within limited scopes.” Transactional Dialogue […]

PolyAI Awarded Disruptive Technology of the Year at Customer Contact Week Europe

We’re pleased to announce that PolyAI was awarded Disruptive Technology of the Year at the Customer Contact Week, Europe Excellence Awards. The award was judged by Customer Service, CX & AI Engagement Strategist, Martin Hill-Wilson and Director of International Customer Experience at SAP Concur, Claudia Belardo. We were presented with the award at Customer Contact […]

PolyAI awarded ‘Company of the Year 2019’ by the Cambridge Computer Lab Ring

We are happy to announce that PolyAI was named ‘Company of the Year 2019’ by the Cambridge Computer Lab Ring, the graduate association of the Department of Computer Science and Technology, University of Cambridge. Previous Company of the Year recipients include Deepmind Technologies, Improbable, SwiftKey, and Raspberry Pi. Founded in 2002, the Cambridge Ring has […]