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Wth a voice assistant that speaks seven languages
With regular and irregular peaks in call volume, the multinational delivery company was often leaving customers waiting on hold for an hour or more, with an average handle time of 34 minutes.
Existing staff felt the pressure of high call volumes, and the contact center saw a drop in occupancy rate, with agents spending less productive time on calls with customers.
Read the case study to find out how they reduced call volume by 50% with a customer-led voice assistant that speaks 7 languages.