VP of Engineering

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint, without over-investing.

This is voice-enabled, AI-driven customer service that works in the real-world, right now.

About the Role:

We are looking for an experienced and empathic engineering leader with an exceptionally strong software development background to join our team and build high quality products. The role involves a strong collaborative mindset, outstanding communication, and an obsession in execution. A passion in voice assistants and contact centre technologies is a plus.

Your responsibility will involve:

• Lead the engineering team by example and deliver industry-leading solutions
• Manage and hire a scale-up tech team, in excess of 20+
• Collaboratively develop and execute the product roadmap and company strategy
• Deliver high-quality, high-availability voice assistants for enterprise contact centres
• Grow an engineering culture of excellence and radical candor
• Implement and execute engineering processes to serve the need of our enterprise clients
• Lead major integration projects and maintain client relationships
• Oversee security and compliance of our software platform

Minimum Requirements:

• A proven track record in software engineering leadership
• 8+ years of solid experience in cloud infrastructure and software development
• 5+ years of relevant experience in managing a medium-sized, fast-paced software engineering team
• Experience in building high capacity, large-scale, enterprise-grade products, platforms, or architectures
• Solid understanding of containerised applications, Kubernetes, CI/CD, AWS, information security, and DevOps.
• Capable of technical deep dives into networking, cloud services, security, … etc when necessary
• Verbally and cognitively capable of holding strategic conversations with the executive team
• Very experienced with Agile and Scrum methodologies
• Comfortable recruiting and leading an extremely diverse global team.
• Outstanding communication skills in both writing and oral
• Strong emotional intelligence

Preferred Requirements:

• Obsess executing and achieving goals on time
• Experience in growing tech teams in a startup setting
• Experience in building enterprise software products
• Understanding the conversational AI industry or competitive landscape
• Experience in producing machine learning or natural language processing software

Benefits:

💰  Participation in the company’s employee share options plan

🏝  25 days holiday, plus bank holidays

🏡  Flexible working from home policy plus a one-off WFH allowance when you join 

🌎  Work from outside of the UK for up to 6 months each year

🧡  Enhanced parental leave

📚  Yearly learning budget

🏥  Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.