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Engineering Manager

London, United Kingdom

Description

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint, without over-investing.

This is voice-enabled, AI-driven customer service that works in the real-world, right now.

About the Role

We are looking for an experienced and empathic engineering leader with an exceptionally strong software development background to join our team and build high quality products. The role involves a strong collaborative mindset, outstanding communication, and an obsession in execution. A passion in voice assistants and contact centre technologies is a plus.

Your responsibility will involve:

  • Lead the engineering team by example and deliver industry-leading solutions
  • Manage and hire a scale-up tech team, in excess 10+
  • Collaboratively execute the product roadmap and company strategy
  • Deliver high-quality, high-availability voice assistants for enterprise contact centres
  • Grow an engineering culture of excellence and radical condor
  • Implement and execute engineering processes to serve the need of our enterprise clients
  • Oversee security and compliance of our software platform

Requirements

Minimum Requirements:

  • A promising track record in software engineering leadership
  • 2+ years of solid experience in software development and cloud infrastructure
  • 1+ years of relevant experiences in managing small-sized, fast-paced software team
  • Experienced with Agile and Scrum methodologies
  • Comfortable recruiting and leading an extremely diverse global team.
  • Outstanding communication skills in both writing and oral
  • Strong emotional intelligence
  • Solid understanding of containerised applications, Kubernetes, CI/CD, AWS, information security, and DevOps.
  • Capable of technical deep dives into networking, cloud services, security, … etc when necessary

Preferred Requirements:

  • Obsess in executing and achieving goals on time
  • Experience in growing tech teams in a startup setting
  • Experience in building high capacity, large-scale, enterprise-grade products, platforms, or architectures
  • Understanding the conversational AI industry or competitive landscape

Benefits

💰  Participation in the company’s employee share options plan

🏝  25 days holiday, plus bank holidays

🏡  Flexible working from home policy plus a one-off WFH allowance when you join 

🌎  Work from outside of the UK for up to 6 months each year

🧡  Enhanced parental leave

📚  Yearly learning budget

🏥  Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

 

Apply Now