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Dialogue Designer

London, United Kingdom


At PolyAI, we help enterprises supercharge their customer experience by creating superhuman voice agents, available 24/7 and in any language.Our conversational AI platform makes it possible for enterprises to create human-like virtual agents. We have one ambition: delivering the best voice experiences in the world.

We are hiring a new Dialogue Designer to join the Product team!

We are looking for a tech-savvy candidate with a passion for voice user experiences. You don’t need to be a professional software engineer – but you will need to fine-tune dialogues by editing python files.

The role

Your responsibility will involve:

  • Design, build, and maintain customer-facing virtual agents using our internal platform and Python scripting.
  • Monitor the performance of virtual agents against customer-facing success metrics.
  • Work closely with product and engineering teams to continuously improve virtual agents as well as our internal platform.
  • Analyze end-user usage data to gain insights into ways to improve customer experience through listening to call recordings, and/or more synthesized formats

Minimum Requirements:

  • Native English speaker
  • You deeply care about user experience, you are meticulous and have an eye for detail.
  • Ability to explain and distill complex ideas and user flows using clear, plain, supportive, inclusive language
  • Interest in natural language understanding and conversational artificial intelligence.
  • Experience with scripting languages such as Python or JavaScript.

Preferred Requirements:

  • Bilingual in Dutch or German
  • BS/MS degree in Interaction Design, Linguistics or another Social Science field
  • Experience creating virtual agents
  • Experience managing both internal and external stakeholders through various stages of content development
  • Experience with NLU technology
  • Experience with qualitative and quantitative methods for (user) research
  • Experience with data manipulation, data analytics, and visualization

Employee Benefits:

🏝 25 days holiday, plus bank holidays (5 days carryover each year).

🏑 Flexible working from home policy.

🌍 Generous remote working policy.

🧑 Enhanced parental leave.

πŸ“š Learning budget of Β£500 per calendar year for books, training courses and conferences.

πŸ’° Company pension scheme with the People’s Pension.

🚲 Bike2work scheme.

πŸ‘©β€πŸ’» WFH pack or allowance, your choice!

πŸ₯ Private healthcare with Vitality for you and your family members from your first day.

πŸ’š Full access to Big White Wall and to a range of mental health programs through Vitality’s Mental Health Panel.

πŸ§˜β€β™‚οΈ Discounts on gym memberships and relaxation apps through Vitality.

🦷 Private dental cover with Simplyhealth for you and your family members from your first day.

πŸŽ‰ Regular team socials, company parties, monthly Poly-Seminars.

🍎 Healthy snacks and a fully stocked fridge with a selection of snacks and drinks.

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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