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Customer-led voice assistants for AWS customers

Accurately resolve customer inquiries and unlock data-driven operational improvements

PolyAI and AWS

PolyAI is an AWS ISV-Accelerate partner, part of the APN Global Startup program and an official technology partner for Amazon Connect.

We help accelerate customer service transformation with a unique developer and dialogue design support model. As standard, our team of dialogue systems scientists, machine learning developers and linguists work with our clients and partners to manage, maintain and continuously improve each conversational assistant.

Our clients

  • Greene King
Conversation between a customer and a PolyAI Voice Assistant for a hotel

Put your customers in the driver’s seat

Like talking to a real person, speak naturally, interrupt, ask questions, and dive in and out of different topics.

Accurate resolution

Accurately resolve over 50% of all customer calls

Our market-leading Natural Language Understanding model, developed in-house and pre-trained specifically for customer service applications.

Powered by the best Spoken Language Understanding technology on the market to enhance speech recognition and accurately capture information in conversation.

Multilingual by design

Communicate in any language

Our voice assistants can understand over 100 different languages and dialects.

Build once and deploy everywhere without retraining intents or redesigning conversational or business logic. Converse with customers in a custom voice that uniquely reflects your brand.

PolyAIs Enterprise-Grade Assurance

Enterprise-grade assurance

PolyAI upholds the highest standards for information security.

We are ISO27001 Certified and compliant with Cyber Essentials, PCIDSS and GDPR. All our solutions include rigorous automated testing and comprehensive logging.

Read more about PolyAI's security

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