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PolyAI Blog

Explore posts from PolyAI’s team of conversational AI experts that cover topics including deep dives into the tech behind our voice assistants, tips to building the best voice assistant, news in the conversational AI industry and more.

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Unlocking your investment in digital self-service with Zero Touch Resolution 

In an effort to create frictionless customer experiences, companies have invested significantly in digital transformation for customer self-service. These investments include FAQ web pages, chatbots, online forms, and mobile apps, all designed to enable customers to solve their own queries and complete transactions without assistance from live agents.  Despite the abundance of self-service options available […]