⚠️ Unsupported Browser

Your browser is not supported.

The latest version of Safari, Chrome, Firefox, Internet Explorer or Microsoft Edge is required to use this website.

Click the button below to update and we look forward to seeing you soon.

Update now

PolyAI Blog

Explore posts from PolyAI’s team of conversational AI experts that cover topics including deep dives into the tech behind our voice assistants, tips to building the best voice assistant, news in the conversational AI industry and more.

All Posts

Automating Identity Verification in the Contact Center: What You Should Know

Many contact centers require identity verification steps in order to accurately identify callers and verify that they are who they say they are.  While they’re often lumped together, identification and verification are two separate tasks with two distinct purposes.  Identification is the process of matching a caller with an entry in your CRM to check […]

PolyAI voice assistants now available with Amazon Connect

Eliminating wait time and abandoned calls with easy to implement voice AI, PolyAI is changing the way enterprises handle customer service over the phone. London, United Kingdom — PolyAI, a leader in voice-first conversational AI, today announced its availability with Amazon Connect, an easy-to-use omnichannel cloud customer service contact center from Amazon Web Services (AWS). […]

AI-Powered Appointment Setting, a Use-Case Deep Dive

The AI in Business Podcast from Emerj has just released their latest episode: AI-Powered Appointment Setting, a Use-Case Deep Dive – with PolyAI CEO Nikola Mrkšić.  The business opportunity of AI-powered appointment setting Appointment setting is one of the major call types in a number of industries – from healthcare to restaurant to travel. People […]

PolyAI Raises $14 Million from Khosla Ventures to Accelerate US Expansion for their Superhuman Voice Assistants

Enterprise voice bot market heats up as companies use AI to route calls, answer questions, book reservations and take orders London — PolyAI, the leading supplier of enterprise-ready voice assistants, is poised for rapid growth in the US thanks to investment from Khosla Ventures and recent deals with Landry’s Entertainment, Greene King, Starling Bank and […]

How to Deploy Conversational AI for Voice

APPROACH 1 DIY, from scratch Some companies opt to build their own DIY voice assistant in-house, from scratch.  Bank of America’s “Erica” Bank of America did just that with their AI-driven virtual financial assistant: Erica. This completely self-owned system was created by a development team of 100 people in 2017. It took the team nearly […]

No Longer Science Fiction: Nikola Mrkšić talks Conversational AI with Tivix

PolyAI’s CEO & co-founder Nikola Mrkšić spoke with Tivix about how PolyAI is leading the evolution in conversational AI, and the challenges faced along the way. Nikola, you come from a machine-learning background. When did you realize that there was a real need for conversational AI in customer service? Five years ago, telling large enterprises […]

The AI in Business Podcast: The CX Impact of AI for Voice with Nikola Mrkšić

The AI in Business Podcast from Emerj has just released their latest episode: The CX Impact of AI for Voice – with PolyAI CEO Nikola Mrkšić.  Nikola speaks with podcast host Daniel Faggella about why voice is critical for customer service, and the challenges presented by conversational AI design, such as creating a speech-to-text model […]

PolyAI CEO Nikola Mrkšić named in Forbes 30 Under 30

Congratulations to PolyAI CEO & co-founder Nikola Mrkšić who has just been named in Forbes 30 Under 30 Europe class of 2021 in the technology category! Nikola is recognized for co-founding PolyAI in London in 2017, and for the company’s work in developing machine learning for the next generation of conversational user interfaces. PolyAI has […]

Nikola Mrkšić on the Practical AI Podcast

PolyAI CEO & Co-Founder Nikola Mrkšić spoke to Daniel Whitenack and Chris Benson last week on the Practical AI podcast. The topic of the podcast is next-gen voice assistants, and Nikola takes Daniel and Chris on a deep dive into conversational AI, discussing the next generation of voice assistants that will be capable of handling […]