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PolyAI Blog

Explore posts from PolyAI’s team of conversational AI experts that cover topics including deep dives into the tech behind our voice assistants, tips to building the best voice assistant, news in the conversational AI industry and more.

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Modular Intent Design: A More Effective Way of Understanding Language

NLU for Dialogue is a Unique Machine Learning Problem Consider speech recognition. This is a machine learning problem that also requires a lot of data. This data can be annotated relatively simply by a person listening to a recording and transcribing what is said.  With machine translation, there are many different ways to annotate data […]

Whitbread PLC Deploys PolyAI Voice Assistant for Enhanced Guest Service

Customers expected to make 700,000 table bookings per year using artificial intelligence PolyAI, a leading provider of enterprise voice assistants today announces the launch of a Digital Host for Whitbread PLC’s Beefeater restaurants – a new industry-leading voice assistant taking table bookings over the phone at all 173 Beefeater locations across the UK. The Whitbread […]

Automating Identity Verification in the Contact Center: What You Should Know

Many contact centers require identity verification steps in order to accurately identify callers and verify that they are who they say they are.  While they’re often lumped together, identification and verification are two separate tasks with two distinct purposes.  Identification is the process of matching a caller with an entry in your CRM to check […]

PolyAI voice assistants now available with Amazon Connect

Eliminating wait time and abandoned calls with easy to implement voice AI, PolyAI is changing the way enterprises handle customer service over the phone. London, United Kingdom — PolyAI, a leader in voice-first conversational AI, today announced its availability with Amazon Connect, an easy-to-use omnichannel cloud customer service contact center from Amazon Web Services (AWS). […]

AI-Powered Appointment Setting, a Use-Case Deep Dive

The AI in Business Podcast from Emerj has just released their latest episode: AI-Powered Appointment Setting, a Use-Case Deep Dive – with PolyAI CEO Nikola Mrkšić.  The business opportunity of AI-powered appointment setting Appointment setting is one of the major call types in a number of industries – from healthcare to restaurant to travel. People […]

PolyAI Raises $14 Million from Khosla Ventures to Accelerate US Expansion for their Superhuman Voice Assistants

Enterprise voice bot market heats up as companies use AI to route calls, answer questions, book reservations and take orders London — PolyAI, the leading supplier of enterprise-ready voice assistants, is poised for rapid growth in the US thanks to investment from Khosla Ventures and recent deals with Landry’s Entertainment, Greene King, Starling Bank and […]

How to Deploy Conversational AI for Voice

APPROACH 1 DIY, from scratch Some companies opt to build their own DIY voice assistant in-house, from scratch.  Bank of America’s “Erica” Bank of America did just that with their AI-driven virtual financial assistant: Erica. This completely self-owned system was created by a development team of 100 people in 2017. It took the team nearly […]

No Longer Science Fiction: Nikola Mrkšić talks Conversational AI with Tivix

PolyAI’s CEO & co-founder Nikola Mrkšić spoke with Tivix about how PolyAI is leading the evolution in conversational AI, and the challenges faced along the way. Nikola, you come from a machine-learning background. When did you realize that there was a real need for conversational AI in customer service? Five years ago, telling large enterprises […]

The AI in Business Podcast: The CX Impact of AI for Voice with Nikola Mrkšić

The AI in Business Podcast from Emerj has just released their latest episode: The CX Impact of AI for Voice – with PolyAI CEO Nikola Mrkšić.  Nikola speaks with podcast host Daniel Faggella about why voice is critical for customer service, and the challenges presented by conversational AI design, such as creating a speech-to-text model […]