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Eliminate wait times, seamlessly manage peak demand and achieve new levels of customer self-service across all channels and languages.
With PolyAI voice assistants, Amazon Connect customers can reach new levels of call automation and customer experience over the phone. Using Amazon Connect Contact Flow, calls can be easily transferred to PolyAI voice assistants to autonomously identify and verify the caller, answer simple or complex FAQs and execute transactions in any language, without waiting for the next available agent.
At any point in the conversation, PolyAI voice assistants can seamlessly hand the customer back to the call center while sending any information collected from the caller, as well as data about the interaction, back to Amazon Connect
PolyAI voice assistants mimic your best call center agents, available 24/7/365.
Free your customers to speak how they like, without expecting them to guess keywords. Keep callers engaged despite digressions, interruptions and off-topic questions so that they can have their issues resolved without waiting for the next available agent.
Our voice assistants can understand over 100 different languages and dialects.
Build once and deploy everywhere without having to retrain intents or redesign conversational or business logic. Converse with customers in a custom voice that uniquely reflects your brand.
PolyAI upholds the highest standards for information security.
We are ISO27001 Certified and compliant with Cyber Essentials, PCIDSS and GDPR. All our solutions include rigorous automated testing and comprehensive logging.Read more about PolyAI's security
Easily direct calls from Amazon Connect to PolyAI voice assistants for partial or end-to-end self-service with our pre-built integration.
Transfer customers back to live agents at any point without losing any information already collected.