PolyAI named to Forbes AI 50 2023 list
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Multilingual Voice Assistants for Amazon Connect

Answer every call, eliminate wait times and deliver more personalized and convenient experiences for customers, regardless of accents, slang, digressions and language.


Integrate best-in-class voice assistants into your Amazon Connect contact center

Eliminate wait times, seamlessly manage peak demand and achieve new levels of customer self-service across all channels and languages.

With PolyAI voice assistants, Amazon Connect customers can reach new levels of call automation and customer experience over the phone. Using Amazon Connect Contact Flow, calls can be easily transferred to PolyAI voice assistants to autonomously identify and verify the caller, answer simple or complex FAQs and execute transactions in any language, without waiting for the next available agent.

At any point in the conversation, PolyAI voice assistants can seamlessly hand the customer back to the call center while sending any information collected from the caller, as well as data about the interaction, back to Amazon Connect

Our clients

  • Greene King
Conversation between a customer and a PolyAI Voice Assistant for a hotel

The Most Engaging Voice AI

PolyAI voice assistants mimic your best call center agents, available 24/7/365.

Free your customers to speak how they like, without expecting them to guess keywords. Keep callers engaged despite digressions, interruptions and off-topic questions so that they can have their issues resolved without waiting for the next available agent.

Multilingual by design

Communicate In Any Language

Our voice assistants can understand over 100 different languages and dialects.

Build once and deploy everywhere without having to retrain intents or redesign conversational or business logic. Converse with customers in a custom voice that uniquely reflects your brand.

PolyAIs Enterprise-Grade Assurance

Enterprise-Grade Assurance

PolyAI upholds the highest standards for information security.

We are ISO27001 Certified and compliant with Cyber Essentials, PCIDSS and GDPR. All our solutions include rigorous automated testing and comprehensive logging.

Read more about PolyAI's security
Amazon Connect and PolyAI Architecture

Seamless Interoperability with Amazon Connect

Easily direct calls from Amazon Connect to PolyAI voice assistants for partial or end-to-end self-service with our pre-built integration.

Transfer customers back to live agents at any point without losing any information already collected.

Request a Demo