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PolyAI has been honored for achievements in Enterprise Voice Assistants.
“This is the fifth year CB Insights has recognized the most promising private artificial intelligence companies with the AI 100, and this is one of the most global groups we’ve ever seen. This year’s cohort spans 18 industries, and is working on everything from climate risk to accelerating drug R&D,” said CB Insights CEO Anand Sanwal. “Last year’s AI 100 companies had a remarkable run after being named to the list, with more than 50% going on to raise additional financing (totaling $5.2B), including 16 $100 million+ mega-rounds. Many also went on to exit via M&A, SPAC or IPO. As industry after industry adopts AI, we expect this year’s class will see similar levels of interest from investors, acquirers and customers.”
“We’re thrilled with the recognition of the CB Insights AI 100,” said CEO and co-founder Nikola Mrkšić. “The pandemic reinforced our belief in the importance of the phone as a channel for customer care. While previous attempts at voice automation have been challenged by how people naturally speak – with digressions, accents, and slang, we’ve helped enterprises on both sides of the Atlantic to deploy voice assistants that speak naturally to their customers, delivering the convenience and immediacy of care when contact centers have been stretched thin to handle call volumes.”
Through an evidence-based approach, the CB Insights research team selected the AI 100 from a pool of over 6,000 companies based on several factors including patent activity, investor quality, news sentiment analysis, proprietary Mosaic scores, market potential, partnerships, competitive landscape, team strength, and tech novelty. The Mosaic Score, based on CB Insights’ algorithm, measures the overall health and growth potential of private companies to help predict a company’s momentum.
PolyAI builds custom voice assistants for superhuman customer service. Born out of the University of Cambridge and backed by ten years of research, our conversational platform specializes in understanding the complexities of natural spoken dialogue with a proprietary suite of capabilities spanning speech recognition, pre-trained NLU, context management and text-to-speech.
Our voice assistants help enterprises offer new levels of guided self-service by proactively nudging customers towards their goals, in natural conversation regardless of accents, language, unexpected digressions or off-topic questions. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI and by Frost & Sullivan as an Emerging Leader in Cognitive Agents.